Lots of persons who begin using their first web hosting account, or change companies, usually have inquiries with regard to how certain operations are completed or face problems when setting up different things such as emails, website settings, etc. That is why, many web hosting companies have compiled documentation with common questions and problems in order to help their clients get information swiftly and easily. As a result, the support staff representatives can dedicate more time to actual problems that particular clients may be experiencing, since the solution for the minor things will already be available on the web and clients will be able to solve them without contacting the client service staff. Having comprehensive documentation is exceptionally important, especially for new users without any prior experience at all, because the web hosting service entails an enormous number of features and many individuals can get puzzled about what to do. A good knowledge base can both help you execute the things that you wish and acquaint yourself with how the web hosting service functions in general.
Extensive Online Documentation in Web Hosting
Our web hosting packages feature an extensive knowledge base where you can find information about all the complications that you may possibly bump into and their solutions. You can learn how to set up and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your email client are accurate, but nonetheless you’re unable to send emails, for instance. We’ve done our very best to be as comprehensive as possible and to cover all possible options so as to save you time and efforts and to offer you different solutions for each problem. The knowledge base comprises educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, whilst if you want to check the complete article collection, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come with an elaborate article library where you can find any info that you might require about our hosting services or about the Hepsia hosting Control Panel that we use. We have compiled it based on the feedback that we have received from our clients through the years and, hence, our articles encompass particular problems that you could run into and propose the most efficient way to correct them, for example getting an HTTP 500 error message or being unable to send email messages from your desktop PC although you have the correct SMTP settings. The articles are available in every Control Panel section and you can consult them at any time. They can help you deepen your knowledge not only about our platform, but also about the web hosting realm in general, as they contain thorough guides and general information such as what file permissions or cron jobs are.