Being able to contact your web hosting provider whenever you have any sort of questions or experience any difficulties is very important and how quickly they'll respond and react could be essential, in particular when your website is business-oriented, as more downtime often means losing potential clients. The support options are also one way to identify actual providers from resellers. The second usually respond only to email messages or support tickets and you will have to wait for a whole day or longer in order to get a response. When the problem needs a couple of responses, you'll end up losing days to get a simple problem fixed. When you use the services of a legitimate and reliable website hosting supplier, you will be able to connect with the support team at any moment and receive an instant response whatever the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Web Hosting
We supply 24/7 billing, customer and technical support for all of our Linux web hosting service
. Even if you aren't our client yet and you have questions, we can help you in a timely manner and give you the necessary info, so as to give you the choice to make an informed decision when you obtain a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we supply numerous means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have a couple of phone numbers worldwide, so you will be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to receive assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we supply feature 24/7 customer and tech support, therefore regardless of what problem you have, you will be able to get in touch with us and we'll help you quickly. The guaranteed answer time for each e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever is more than 20 min. In addition, we have telephone support with multiple local numbers worldwide plus a live chat, which means that you can contact us and receive additional details about our services even if you don't have an account yet. We can help you with nearly any question or a difficulty you may have - payment methods, package specs, email configuration, website hosting account settings, and so on. If you employ our services, you won't ever encounter an issue where you need to wait for a day or two to get a problem solved like you'll need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
Every single VPS server
package that we offer comes with 24/7 customer and tech support, which means that in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you can contact us anytime, even holidays and weekends. For your benefit, we offer different means of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems as it'll be easier to track what's going on. The maximum warranted response time for all of the emails and tickets is one hour, but it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we supply, our admins can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we supply include 24/7 support via numerous means of communication and with a one-hour max response time guarantee. In case you want to learn more about the plans or you have various general or billing questions, you can call one of the local numbers we have around the globe or you can use our live chat support and talk with a live representative. For solely tech matters which need some help from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to keep track of a given issue. The reply time for them rarely exceeds 30 minutes, which means that you can forget about having to wait for a whole day in order to get assistance. The support service is available for any server-related issues, and the pre-installed software. If you need help with third-party applications, you can consider acquiring the Managed Services upgrade that we offer with all of the plans.