There are different ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a support ticket system. It is the least complicated correspondence medium for different reasons. In the event that no client support engineer is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always be received. Furthermore, you can copy and paste large bits of info without the need to worry about printing errors, and in case a particular issue requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in the very same location, so either party can always see the comments added by the other one. The downside of using tickets to get in touch with your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will need to use at least two separate admin dashboards and this number could increase in case you want to manage a number of domains. In addition, many web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.