There are different ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find regardless of which company you select is a support ticket system. It is the least complicated correspondence medium for different reasons. In the event that no client support engineer is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will always be received. Furthermore, you can copy and paste large bits of info without the need to worry about printing errors, and in case a particular issue requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in the very same location, so either party can always see the comments added by the other one. The downside of using tickets to get in touch with your hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will need to use at least two separate admin dashboards and this number could increase in case you want to manage a number of domains. In addition, many web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with plenty of other hosting providers, the support ticket system that we’re using with our Linux web hosting service is an essential part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to remember different logon credentials, since you will be able to manage your tickets and the hosting account itself in one place. So, if you have a question or bump into a predicament, you can contact our client care team members straight away. Our ticketing system features a clever search option. This suggests that even if you have posted a huge number of tickets through the years, you will be able to find the one that you want without any efforts. Moreover, you can check knowledge base tips for troubleshooting commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was built with the idea that you should be able to manage everything associated with your account in one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an inquiry or chance upon a complication, you can contact our help desk support staff members on the spur of the moment without the need to go to a different admin interface. You can browse your files or check different settings within your account whilst submitting a new ticket or reading the reply to an old one. In case you’ve got a ton of tickets and you’d like to find a particular one, you can make use of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get a reply in less than one hour irrespective of the essence of your inquiry or issue.