A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It's an efficient way to get some information about the web hosting services or have some problem resolved since you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the low chance of errors any time you exchange info like usernames or domain names, the quicker response time as the communication is live plus the fact that you don't need to stay on the chat all the time - you're able to do something else while the representative investigates the issue involved. In addition, you are able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone charges that you will need to pay if you are calling to a different country.
Live Chat Support in Web Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You'll be able to get in touch with us every day, including holidays and weekends, and we will give you more info about the Linux web hosting service that we offer if you are not among our customers yet, or about common and billing questions if you already have an account. Though for entirely tech issues you'll need to open a trouble ticket to the technical support team, as such issues require additional time to be dealt with, you can still contact us on our live chat for some technical information. To give you an example, we are able to assist you to set up an email address in your e-mail client or troubleshoot multiple issues, saving you plenty of time. Even if our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with our semi-dedicated servers, you will be able to get the the right answers for any questions you may have or get numerous issues dealt with right away. The service is online every day, so you will be able to speak to a representative even on weekends and holidays. In the event that you are not sure which plan would be better for your sites or if our advanced cloud hosting platform covers some system requirements, you can join our live chat prior to purchasing anything. If you are an existing customer, you are able to receive more information about account settings, billing issues as well as various common technical issues you may encounter, let's say in case you are unable to set up an email account in a client on your computer system. The live chat can save you a considerable amount of time no matter where you are or when you contact us.