If you ever have any questions connected to your web hosting plan or if you encounter a problem with your sites, you’ll have to contact the web hosting provider’s technical support team. It may not make any difference how promptly they’ll answer when you have an inquiry of a generic nature, but a problem like a misapplied web app update, for example, may lead to your website becoming broken or unavailable on the web. And the longer you wait for the support team to lend you a hand, the longer the website will be offline. In case you offer goods or services online, any downtime will affect your site in a negative way and you may lose existing or potential customers. Many hosting providers, mainly resellers, handle trouble tickets and emails within 24 hours, but in the digital sphere that’s way too long, as clients will scarcely ever return to a website that is not functioning correctly over a prolonged interval.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum response time for any technical support ticket that you open or any email that you send is just one hour, even in case you contact us during weekends and national holidays. Whatever the nature of your problem or question may be, we’ll help you out right away and will supply you with the needed information to rectify any problem with your sites. The real reaction time commonly does not surpass fifteen-twenty minutes, so you can just forget about waiting for hours and hours on end to get a problem sorted out or what is even worse than that – waiting one whole day only to receive an answer that more info is needed whilst nothing’s fixed. We will assist you in an instant as we realize exactly how expensive time can be in the dynamic online world. The 1-hour response time guarantee applies to any technical or billing enquiry that you might have with regards to our Linux web hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our lightning-fast support service. You will receive an answer to any support ticket submitted from the web hosting Control Panel or email sent to our client and tech support team in no more than an hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes considerably less time to explore and eliminate a problem. We will provide you with more information in case the solution involves something that needs to be done on your end. In case you touch base with us during holidays or weekends, the response time will be exactly the same and since our support staff is available to you 24-7, you’ll get prompt help for virtually any general, technical or billing issue regardless of the hour.