You can find a lot of web hosting companies out there, however most of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you will receive via this particular channel of communication may vary depending on the supplier - some provide experienced phone support, while others offer basic and customer support only because some matters are more time-consuming and it is easier to be resolved through a support ticket, particularly if the situation needs to be escalated. However, it's good to find that you could always contact your website hosting provider since there are lots of small problems which can be managed effortlessly and timely through a telephone call, not mentioning that you are able to get more information about the services before you become a customer.
Phone Support in Web Hosting
We know that being able to talk with a live consultant is very important, for that reason we have 3 support lines globally (USA, UK and Australia) and you have the option to get in touch with us over the phone for 14 hours every day. If you consider acquiring one of our Linux web hosting service, for instance, you are able to call us and find out more about our services before you order to make sure that we do meet all the system requirements for your sites. Following your order, you can get in touch with us about all the sales and / or billing problems you may experience, or get any type of general or basic tech info you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, which will help you monitor the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs a day as a part of the support services for each semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you may need to open a ticket if you experience such an issue, still for any general, billing or minor tech issues you can always phone us and we'll assist you without delay in order to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your sites on our high-tech cloud platform or you're able to get any other general information about our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia along with a global number, therefore you are able to call the one which is closer to your location.