Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
All your support requests will be responded to in maximum 60 min after the trouble ticket or e–mail was submitted. If your case requires additional assistance from an admin, we will forward the support ticket or the email to the person on duty and will leave a comment to inform you that more time will be needed for finding a solution. And if you order the Managed Servers package, any of the server management tasks included there will be completed whenever you desire.
A Premium Help Desk Support Service
- We’ll be at your disposal round–the–clock to answer any queries that you may have pertaining to our Control Panel and any of the apps that we have pre–installed for your convenience on the server. If you also require help handling server management tasks, you can make use of our Managed Servers package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services.
An Easy–to–Navigate Help Section
We have equipped the Control Panel with a fully detailed knowledgebase, which features exhaustive explanations of all its features and functions. Additionally, we have shot in–depth video tutorials that will further instruct you how to perform a particular task or troubleshoot a commonly encountered issue. All the how–to articles and the tutorial videos are readily reachable from every section of the Control Panel through the Videos and Help buttons in the upper right corner.