1 hour ticket response
We are devoted to offering a rapid and proper response to every helpdesk ticket submitted by a customer. Our accomplished customer support team representatives will examine your query and will think of the best solution. We offer a 1–hour response time guarantee for all client support tickets. In reality, our average technical support ticket response time has proven to be twenty minutes.
A Top–Class Support Service
Each member of our help desk support staff has many years of experience in the Linux web hosting service industry and most of them have been with us for at least 5 years. They are all ready to answer all your inquiries in the most efficient manner possible.
An Easy–to–Navigate Help Center Section
Incorporated into the Control Panel is an easy–to–navigate Help Center, which offers you a variety of information sources. You can browse through a regularly updated knowledgebase offering web hosting account administration articles and website management articles, check the how–to video tutorials or have a glimpse at the F.A.Q. section.