Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Response Warranty

  • Our crew of service technicians will do their best to reply to your advice enquiries in up to 1 hour. If, however, the situation you have encountered demands the assistance of our Admin =Team,= we’ll address the ticket to the administrator on duty and will submit a comment to notify you.

  • Top quality support service

  • Top–class Tech Assistance Service

  • We offer you 24 hours a day client help via a turbo–fast ticketing application incorporated into your Control Panel. You’re able to e mail us whenever you want about any of the programs that come pre–configured on your virtual server, this includes the chosen OS, the server admin panel and our custom designed Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and routinely updated article base is included in our in–house built Control Panel. It offers quick tips on how to conduct all the primary site supervision jobs. The Help section offers you comprehensive how–to articles and reviews and step by step video training. You can access the Help section by clicking the Help or Video buttons in the right corner of each Control Panel section.